User Privacy Policy
This Privacy Policy explains how Spininio collects, uses and protects the personal information you provide when you register an account, deposit funds, place bets or otherwise use our services. We take your privacy seriously and set out below the types of data we gather, how we use it, who we may share it with and the choices available to you.
Types of data we collect
We collect information you give us directly and data gathered automatically when you use our site and apps. This helps us manage accounts, process payments and provide secure, compliant services.
Personal data
Personal data includes name, date of birth, address, email address, phone number and identity documents submitted for verification. We also hold account credentials, communication records and any information you provide when contacting support.
Technical data
Technical data covers IP address, device and browser details, operating system, session times, pages viewed and cookies or similar tracking technologies. This information helps with site performance, security and fraud prevention.
Transactional data
Transactional data includes deposit and withdrawal records, payment card or wallet details, wagering history, bet outcomes and any refunds or chargebacks. We retain this data for accounting, anti-money laundering checks and regulatory reporting where required.
How we use your information
We use personal and technical data to:
- create and manage your account
- process deposits, withdrawals and payments
- verify identity to meet legal obligations
- detect and prevent fraud and money laundering
- provide customer support and respond to enquiries
- improve site performance and personalise your experience
- comply with legal and regulatory requirements
Data protection practices
We implement appropriate technical and organisational measures to protect your information. Access to personal data is restricted to authorised staff and third-party providers who need it to perform services on our behalf. Data in transit and at rest is secured using industry-standard encryption where applicable.
Cookies and tracking technologies
We use cookies and similar tools to remember your preferences, measure site usage and deliver relevant content. You can manage cookie settings via your browser or our cookie banner. Some essential cookies are necessary for account security and basic functionality.
Information sharing and third parties
We may share information with third parties where necessary, including payment processors, identity verification and fraud-prevention services, analytics providers, regulatory or law enforcement bodies and professional advisors. Any third party receiving personal data must meet our security and confidentiality requirements.
User rights
You have the right to access the personal data we hold about you, request correction of inaccurate information, ask for deletion where we are not required to retain it, and object to or restrict certain processing. To exercise these rights, contact us using the details below.
Access, correction and deletion
To request access, correction or deletion of your data please email [email protected]. We will respond within a reasonable timeframe and provide information about any necessary verification steps. In some situations we may be unable to fulfil deletion requests where retention is required by law.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be posted on our site with the revised date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.