Responsible Gambling Policy

At Spininio we take responsible gambling seriously. We want play to stay safe, fun and controlled, so we provide practical tools and clear guidance to help you manage your activity. If you ever feel your gambling is getting out of hand, we encourage you to use the options below or contact our support team for help.

Our approach to player protection

We aim to protect customers by promoting responsible play and detecting risky behaviour early. Our policies focus on clear information, easy-to-use controls and prompt support. We combine automated monitoring with customer contact where appropriate to offer help before problems escalate.

Tools to control your play

We offer a range of activity-control tools you can use anytime from your account settings. These are designed to give you straightforward control over how much time and money you spend.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or reduced, but increases may be subject to a cooling-off period for your protection.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps prevent rapid depletion of funds and keeps play within a budget you are comfortable with.

Time limits and session reminders

Choose time limits or regular session reminders to avoid extended play. You can receive notifications after a specified session length or opt for automatic log-outs when a session limit is reached.

Account breaks and cooling-off

If you need a short break, use the cooling-off option to temporarily suspend your access for a set period. Cooling-off is a simple way to step away without committing to long-term exclusion.

Self-exclusion

For more serious concerns, self-exclusion lets you close access to your account for a longer term. Self-exclusion can be arranged for months or years and can include blocking access from our services. Our support team can explain the process and help you set this up.

Recognising the signs of a problem

Watch for signs such as betting more than intended, chasing losses, hiding activity from family, or neglecting work and personal responsibilities. If you notice these behaviours, consider reducing limits, taking a break or self-excluding.

Staying in control

Practical steps include setting a clear budget, using deposit and loss limits, scheduling session times, and not gambling when stressed or distracted. Keep banking and gambling accounts separate and avoid using credit to gamble.

Professional help and support organisations

If you need extra support, organisations in the UK can help. You can contact GamCare, BeGambleAware or Gamblers Anonymous for confidential advice, counselling and practical support. For general health guidance, NHS online resources also offer information on gambling harms. If you’d like assistance setting up limits or exclusions, contact our support team via [email protected] and we will help you through the options.