Customer Support Center
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat, email or phone for fast assistance with account verification, deposits, withdrawals and bonus queries. The team is available day and night to troubleshoot problems, explain wagering rules or guide you through KYC requirements, so you can resolve issues quickly, efficiently and continue playing with confidence. For written enquiries, use the emails below for the relevant department.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (corporate and payments) |
| Affiliate enquiries | [email protected] (partner programme) |
| Phone | +44 20 7946 0821 (call for account and payments queries) |
| Working hours | Mon-Sun, 08:00-00:00 UK time (subject to change) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or cases that need documents or explanations. Please include a clear subject line, your up-to-date contact details and any relevant attachments when you write to [email protected]. Providing complete information helps us handle your enquiry quickly and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, and live-chat queries are usually dealt with in minutes during operating hours. More complex cases, such as account verification or payment investigations, can take longer to resolve depending on their nature and required checks. We will keep you updated throughout the process.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Please send thoughts on games, payments, promotions or anything else and we read every message, using them to improve features, fix issues and refine the user experience. Your input helps shape our updates and keeps the site useful for players across the UK.